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FaceTime for iPhones is apparently being killed by a nasty Apple bug

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Obtaining a SIM card or a reissued eSIM may be the only option.

image credits: reddit

A severe issue has been circulating among iPhone users, causing the iMessage and FaceTime apps to deactivate at random, with no means to reactivate them.

The information comes from a number of Twitter users, including well-known Apple leaker and Bloomberg reporter Mark Gurman, who have documented their experiences with the problem. This issue has only affected T-Mobile and Verizon customers thus far. If the problem is limited to just two networks, this may appear to be good news at first.

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However, Verizon and T-Mobile have the largest service networks in the United States, which might be a huge issue with over 113 million iPhone users in the country.

eSIM has a problem

According to 9 To 5 Mac, the problem is particular to the eSIM chip. The eSIM chip enables customers to set up and activate their phones on a network via software rather than visiting a carrier store or using a physical SIM card. A SIM card is what allows your smartphone to make calls, send messages, and connect to the internet over a cellular network, in case you forgot.

The eSIM chip’s aim is to make it easier to set up iPhone. Regrettably, no one knows what is going on inside the eSIM chip that is creating the issue. This problem, according to Gurman, has been around for a time. It affects iOS 15.4, 15.5, and 15.6 beta 1 devices.

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Several others in that Twitter thread, including Gurman, appeared to be aware of the glitch and contacted their carriers for assistance. Apple has yet to acknowledge the problem, let alone issue a patch.

Solutions

To get around the problem, Gurman claims that the sole remedy is to place a brand physical SIM card into an iPhone.

You can also deactivate your eSIM account and get a new one reissued to your iPhone. However, Gurman advises against it because the procedure is “extremely complicated for most people” and “should never be done.”

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One guy explains his experience with T-Mobile reissuing an eSIM. T-Mobile had to renew the eSIM three times, according to the user, and the latest one took 30 minutes to activate. However, this produced additional line issues, necessitating another call to the carrier.

It’s unclear whether or when Apple will address this issue. Apple and Verizon have been contacted by TechRadar, and we will update this story with their responses.

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